Refund policy

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Request Period

Customers must contact us within 14 days of delivery regarding any issue with their order or to request a return review.

The date on which your email request is received will be considered the official request date.

2. Order Cancellation

Once an order has been placed, it is immediately processed and sent to our fulfillment system to ensure fast handling and delivery.

For this reason, orders cannot be cancelled or modified after they are confirmed, regardless of the time elapsed since purchase.

We kindly ask customers to carefully review their order details before completing the purchase.

If you have any questions regarding your order after it has been placed, our support team remains available to assist you and provide the best possible solutions.

3. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in original condition

  • The item must be in its original packaging

  • A valid order number or proof of purchase must be provided

4. Return Process

Before returning any item, you must contact us first.

Please include:

  • Your order number

  • A brief description of your request

Once approved, we will provide detailed return instructions.

Returns sent without prior approval may not be accepted.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

  • Clear photos of the product

  • Photos of the packaging

We will offer a replacement or a full refund, depending on your preference.

6. Return Shipping Costs

If the return is initiated by the customer (change of mind, wrong selection, etc.), the customer is responsible for return shipping costs.
Costs depend on the carrier you choose.

If the return is due to our error (damaged, defective, or incorrect item), we will cover all return shipping costs.

7. Refunds

Once we receive and inspect your returned item, refunds will be processed within 5–15 business days using the original payment method.

Original shipping costs are non-refundable unless the return is due to our error.

Returns will not be accepted for used, damaged, incomplete, or improperly packaged items

Returns requested for reasons unrelated to a product defect, shipping damage, or an error on our part may be refused

8. Important Notes

We reserve the right to refuse returns that do not meet the conditions above.
Items showing signs of use or damage not caused during delivery may not be eligible for a refund.